BUS 639 - Managing Difficult Stakeholders

Delivery Options Online Synchronous

UCalgary Continuing Education

Course Description

Engaging stakeholders and winning their support is crucial to the success of any organization. The ability to comprehend and manage stakeholders’ needs and expectations is important. Managers need to be able to identify the characteristics of difficult stakeholders whether they are clients, co-workers, or employees. Learn how to identify these characteristics and apply methods on how to manage difficult conversations while still maintaining the relationship through this process.

Course Details

By completion of this course, successful students will be able to:

Diagnose the characteristics and tactics of difficult stakeholders
Define a stakeholder engagement strategy that will build relationships, gain commitment and support from stakeholders
Analyze a process for continuous communication with stakeholders
Apply proven techniques to effectively engage with and influence key stakeholders

Applies Towards the Following Program(s)

Certificate for Front Line Leaders : Leading the Business Operations - Seminars

Enrol Now - Select a section to enrol in

BUS 639 - 016

Jun 13, 2025

Online Synchronous

Available

Online Synchronous

8:30AM to 4:30PM

Jun 13, 2025

Schedule and Location

View Details

7.0

Online Synchronous

Fee before GST non-credit

$399.99

Reading List / Textbook

No textbook required.

Section Notes

Classes are held online in real time (Mountain Time) at the specified time and dates.

This course uses:

Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L.
Zoom web conferencing software.

For more information, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registered on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.