Course Description

The need for a Six Sigma project comes from a business problem or an opportunity. This one-day course is based on the Define Phase of the DMAIC framework and is the second of six courses designed to prepare individuals to conduct continuous improvement work in their organizations. The purpose of this course is to help students familiarize themselves with the expectations, tools, concepts, and deliverables of the Six Sigma Define Phase. Within this phase, students will understand the importance of the business problem or opportunity as it relates to process improvement and Six Sigma. Students will also explore other aspects of the Define Phase such as stakeholder identification, customer requirements gathering and analysis, and required elements to create a Six Sigma project plan.

Course Details

By completion of this course, successful students will be able to:

  • Describe factors considered when organizations decide to use the Six Sigma DMAIC methodology or another problem-solving process
  • List the DMAIC activities in the Define Phase and explain the critical role played by the Define Phase in the beginning of the DMAIC process
  • Outline process elements and articulate a current state picture of flow complexity and waste in a process
  • Articulate where process requirements originate, and identify and prioritize customers or requirements within the process
  • Articulate the difference between business and process metrics and discuss challenges that result from process improvement efforts
  • Understand various types of benchmarking including competitive, collaborative, and best practices
  • Summarize process input and output variables and evaluate their relationships using the supplier, input, process, output and customer model (SIPOC)
  • Articulate and describe project management elements and develop a problem statement that includes baseline data and the project’s goals
  • Identify different stakeholders required to start and complete a typical Six Sigma project
  • Examine the different management and planning tools used in Six Sigma projects
  • Identify team dynamics, stages, roles and responsibilities, and select tools for enhancing team performance
  • Support the development of an effective project charter for different projects
  • Develop a voice of customer (VOC) plan.


Students are strongly encouraged to take these courses in an order based on the DMAIC framework starting with PDS 243 Business Execution Systems; however, this is not required.



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8:30AM to 4:30PM
Nov 22, 2019
Schedule and Location
Delivery Options
Course Fees
Fee before GST non-credit $495.00
Section Notes

Due to the intensive nature of this course, it is recommended that you familiarize yourself with course materials before your first class.

Assignments and group work will be required throughout the course duration and a final assignment may be due after the course has ended.

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L one week prior to the course start date. For more information about D2L, please visit our Online Learning Resources.

Students are expected to attend all sessions.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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