BUS 656 - Strategies to Manage Different Client Personalities

Course Description

Recognizing different personality styles are vital for business development success. When you know how others want to be treated, building quality, trust-based relationships is easier, faster, and more comfortable for everyone involved.

We continually influence others whether we are selling an idea, concept, product or service. Knowing how to create a mutually beneficial plan respectfully can help obtain a fast "YES" versus a slow "NO" in today's high-demand work environment.

Course Details

Upon completing this course, successful students will be able to:

• Identify and explain how our behavioural style influences what we say and do; as well as how we value time and what others say and contribute to collaboration or conflict
• Examine how to integrate communication skills designed to capture the attention and support of others
• Discover the multiple steps of influencing others, whether presenting an idea, concept, product or service
• Analyze how our current interpersonal approach increases endorsements from others

Topics of Instruction

• Behaviourally smart actions
• Interpersonal approach
• Behavioural style
• Integrate communication skills

Notes

Will be replacing: BUS  264 Leave a Lasting Impression and Increase Your Success

Applies Towards the Following Program(s)

• Certificate for Front Line Leaders : Leading the Business Operations - Seminars
• Professional Certificate for Emerging Leaders : Building Relationships Seminars