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Course Description

Learn how to deal effectively with the conflicts that are frequently part of workplace life. Gain an understanding of your conflict management style and develop strategies and skills to deal with individual and team conflict situations. Improve relationships and increase personal productivity. These are the results that effectively managed conflict can provide.

Course Details

Upon successful completion of this course, you will be able to:

  • Identify and understand the sources and effects of conflict generally and "difficult conversations" specifically.
  • Increase awareness of the negative effect that unresolved or ineffectively managed conflict has in general, and specifically within the workplace.
  • Understand the role that assumptions and differences in values and perceptions play in the generation of conflictive situations and develop strategies and communication skills to manage them effectively.
  • Identify and work with a set of skills and approaches that contribute to effective management of conflict and "difficult conversations" in the workplace.
  • Identify and understand the "3 conversations": "What Happened"  "Emotions"  "Identity"

Notes

For online offerings: unless notified, the course will not be available until 9 am start date.

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Type
Online
Dates
Oct 06, 2020 to Nov 23, 2020
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN: 978-0143118442

Title: Conflict Mode Instrument
Edition: 1st
Authors: Thomas, Kenneth W, & Kilmann, Ralph H.
Publisher: Organization Learning Resources

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Students who are unfamiliar with Desire2Learn are recommended to take BMC 352 Learning Online prior to enrolling in this course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Class
Days
Sa
Time
8:30AM to 4:00PM
Dates
Nov 14, 2020 to Nov 28, 2020
Schedule and Location
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN: 978-0143118442

Title: Conflict Mode Instrument
Edition: 1st
Authors: Thomas, Kenneth W, & Kilmann, Ralph H.
Publisher: Organization Learning Resources

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Class
Days
Th
Time
6:00PM to 9:00PM
Dates
Feb 11, 2021 to Mar 25, 2021
Schedule and Location
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, and Sheila Heen
Publisher: Penguin Books 
ISBN: 978-0143118442

Title: Thomas-Kilmann Instrument (TKI) 
Edition: 1st
Authors: Kenneth W. Thomas  & Ralph H. Kilmann 
Publisher: Organization Learning Resources

Available for purchase from the UCalgary Bookstore: www.calgarybookstore.ca.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Online
Dates
Apr 13, 2021 to May 31, 2021
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN: 978-0143118442

Title: Conflict Mode Instrument
Edition: 1st
Authors: Thomas, Kenneth W, & Kilmann, Ralph H.
Publisher: Organization Learning Resources

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Students who are unfamiliar with Desire2Learn are recommended to take BMC 352 Learning Online prior to enrolling in this course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Class
Days
M, W
Time
6:00PM to 9:00PM
Dates
Jul 05, 2021 to Jul 26, 2021
Schedule and Location
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN: 978-0143118442

Title: Conflict Mode Instrument
Edition: 1st
Authors: Thomas, Kenneth W, & Kilmann, Ralph H.
Publisher: Organization Learning Resources

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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