Course Description

Much of the work in organizations is done by small groups. Groups make decisions, plan, solve problems, share information and more. Learn tools and strategies to lead productive meetings, manage conflict, ensure that people's time is well spent, and desired outcomes are achieved. Gain an understanding of group dynamics and process and how to bring creative energy to the art of leading groups with confidence.

Course Details

Upon successful completion of this course, you will be able to:

  • Define the role of a facilitator
  • Assess individual facilitation skills and develop a plan for improvement
  • Identify the steps in a facilitation process
  • Practice using a variety of facilitation techniques and tools
  • Practice methods of facilitating conflict and other challenging situations
  • Define a variety of approaches to group decision making
  • Design a facilitation process including evaluation approaches


Formerly: Facilitating for Results

Applies Towards the Following Certificate(s)


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Jul 21, 2020 to Aug 10, 2020
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Facilitating With Ease!
Edition: 4th
Authors: Ingrid Bens
Publisher: Wiley
ISBN: 978-1119434252

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Students who are unfamiliar with online learning are recommended to take BMC 352 Learning Online prior to enrolling in this course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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