Course Description

Build self-awareness, cultural familiarity and interpersonal skills for communicating effectively and appropriately in Canadian business settings. Learn how culture influences communication style and understand your own preferences for interacting with others. Gain insights into the hidden rules of preferred interaction in the Canadian workplace, practise flexibility in using a range of styles, and develop soft skill competencies for improving your job performance and career prospects.

Please Note: Students can take either BMC 206 Management Communications or BMC 316 Business Communication for Internationally Trained Professionals for certificate credit in designated programs. Credit will be granted for one course only.

Course Details

Practical strategies discussed include effective ways of giving and receiving feedback, managing conflict, participating in meetings and making formal and informal presentations.


Broad Learning Outcomes:

Upon successful completion of this course you will be able to communicate more effectively and appropriately in a Canadian business setting. You will develop awareness of your communication style preferences, familiarity with the “hidden” rules and patterns of interaction favoured in the workplace in Canada, and skill in adjusting your communication style to be more effective as a professional in Canada.

Supporting Learning Outcomes:
By the end of this course, you will be able to:

  • Describe the connection between language, culture and communication
  • Recognize and develop an appreciation of your own and other communication styles
  • Identify the cultural underpinnings of Canadian workplace expectations and communication norms
  • Employ both verbal and non-verbal communication skills to send clear, congruent messages
  • Communicate with an appropriate level of directness, formality and brevity
  • Give and interpret feedback constructively
  • Negotiate workplace conflict in a respectful and culturally appropriate way
  • Participate actively in meetings
  • Plan, organize and deliver an effective oral presentation



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6:00PM to 9:00PM
Jan 22, 2020 to Apr 15, 2020
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $625.00
Reading List / Textbook

Title: Business Communication: Polishing Your Professional Presence
Edition: 1st Canadian
Authors: Barbara Shwom, Lisa Gueldenzoph Snyder, Liz Clarke
Publisher: Pearson
ISBN: 978-0133427660

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Please Note: Students can take either BMC 206 Management Communications OR BMC 316 Business Communication for Internationally Trained Professionals for credit in their certificate program.

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